HexaHexa handles routine customer inquiries and keeps a complete profile of every account, all from live ERP data. Your team only steps in when a human touch is needed.
Hexa reads incoming customer emails, checks live order status and product specs in your ERP, and drafts accurate responses to routine inquiries. Only the questions that need a human are escalated to your team.
Incoming inquiries from email, chat, and portal
Lisa Grant
Redwood MachiningWhere's our order? PO-2026-0319
Tom Beckett
Pinnacle ToolingNeed spec sheet for HX-VL-4410
Nina Shah
Crestline IndustriesCan we get ETA on backorder?
Mark Ellison
Summit FabricationInvoice discrepancy on INV-3892
Sarah Conway
Apex Fluid PowerReorder 500x M8 hex bolts
Hexa reads incoming customer emails, checks live order status and product specs in your ERP, and drafts accurate responses to routine inquiries. Only the questions that need a human are escalated to your team.
Incoming inquiries from email, chat, and portal
Lisa Grant
Redwood MachiningWhere's our order? PO-2026-0319
Tom Beckett
Pinnacle ToolingNeed spec sheet for HX-VL-4410
Nina Shah
Crestline IndustriesCan we get ETA on backorder?
Mark Ellison
Summit FabricationInvoice discrepancy on INV-3892
Sarah Conway
Apex Fluid PowerReorder 500x M8 hex bolts
Hexa builds a living customer profile from your ERP, email, and order history. Revenue trends, order frequency, payment patterns, and AI-generated insights are surfaced automatically so your team always knows where each account stands.
Customer accounts and activity
Revenue (12mo)
£1.26M
Accounts
4
Open Orders
6
Redwood Machining
Lisa Grant
£482K
38 orders · 3 open
Pinnacle Tooling
Tom Beckett
£314K
24 orders · 1 open
Crestline Industries
Nina Shah
£267K
19 orders · 2 open
Summit Fabrication
Mark Ellison
£198K
14 orders · 0 open
Recent Activity
Lisa Grant placed order SO-4210
Nina Shah downloaded invoice INV-3901
Hexa sent payment reminder to Pinnacle
Tom Beckett opened quote QT-2026-118
Hexa flagged Summit as churning risk
Recent Orders
Redwood Machining
Crestline Industries
Redwood Machining
Hexa builds a living customer profile from your ERP, email, and order history. Revenue trends, order frequency, payment patterns, and AI-generated insights are surfaced automatically so your team always knows where each account stands.
Customer accounts and activity
Revenue (12mo)
£1.26M
Accounts
4
Open Orders
6
Redwood Machining
Lisa Grant
£482K
38 orders · 3 open
Pinnacle Tooling
Tom Beckett
£314K
24 orders · 1 open
Crestline Industries
Nina Shah
£267K
19 orders · 2 open
Summit Fabrication
Mark Ellison
£198K
14 orders · 0 open
Recent Activity
Lisa Grant placed order SO-4210
Nina Shah downloaded invoice INV-3901
Hexa sent payment reminder to Pinnacle
Tom Beckett opened quote QT-2026-118
Hexa flagged Summit as churning risk
Recent Orders
Redwood Machining
Crestline Industries
Redwood Machining
Hexa reads the incoming customer email, looks up live order status, shipment, and product data in your ERP, and drafts an accurate reply within moments. Routine questions — order status, delivery dates, spec details — are answered instantly, without a rep logging into the ERP to check.
Whenever the question needs judgment — complaints, complex returns, pricing negotiations, or anything Hexa can't answer confidently from your systems. Those inquiries are routed to your team with the customer's history and context attached, so reps pick up the conversation informed rather than starting from scratch.
From the systems you already run. Hexa builds a living profile of each account from your ERP, email history, and order records — revenue trends, order frequency, and payment patterns are surfaced automatically. There's no separate database to maintain; the profile stays in sync with your source systems.
Replies are sent from your team's own email addresses in your company's tone, and you control whether responses go out automatically or after human review. Customers experience faster, accurate answers to routine questions, and a human still handles every conversation that calls for one.