Privacy Policy

1. Introduction

This Privacy Policy applies to the processing of personal information by Hexa Agents Inc. (“Hexa,” “we,” “us,” or “our”), including on our website available at hexaagents.com (the “Site”), our cloud-hosted platform (the “Platform”), and any related communications, surveys, SMS or telephone interactions, and other online or offline offerings that link to or are otherwise subject to this Privacy Policy (collectively, the “Services”).

Hexa Agents Inc. is a technology company that builds software for the manufacturing and distribution industry. As part of our product development and business operations, we conduct market research and industry analysis to better understand the workflows, challenges, and needs of professionals in this space. We are committed to protecting the privacy of every individual whose information we collect or process.

By accessing or using our Services, or by providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services or provide us with your personal information.

2. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and mailing address
• Company name, job title, and professional role
• Survey responses and feedback provided through our research programs
• Communications you send to us, including emails and web-form submissions
• Account registration information
• Job application materials, if applicable

b) Information from Publicly Available Sources

In connection with our market research activities, we may collect professional contact information from publicly available sources, including:

• Public business directories and open professional registries
• Professional networking platforms (e.g., LinkedIn public profiles)
• Trade association membership directories and industry publications
• Publicly available company websites and press releases
• Government and regulatory filings that are part of the public record

Information obtained from these sources is limited to professional contact details (such as business name, job title, work email, and work phone number) and is used solely for legitimate market research and outreach purposes.

c) Information Collected Automatically

When you use our Site or Services, we may automatically collect certain information, including:

• Device information such as IP address, browser type, operating system, and device identifiers
• Usage data including pages visited, features used, time spent, and referring URLs
• Approximate location information derived from your IP address
• Cookies, pixel tags, and similar tracking technologies (see Section 10 for more information)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing and Improving Our Services

• Operating, maintaining, and improving the Platform and Site
• Processing transactions and managing your account
• Responding to your inquiries and providing customer support
• Developing new features and services

Market Research and Industry Surveys

• Conducting industry research into manufacturing and distribution practices
• Reaching out to professionals in the manufacturing industry to gather insights through surveys, interviews, and questionnaires
• Analyzing industry trends, workflows, and operational practices
• Compiling anonymized and aggregated research findings

Communications

• Sending an initial introductory SMS or call to professionals whose information is publicly available, and ongoing communications to those who opt in to our research programs
• Sending service-related notices and updates
• Responding to your requests and providing information you have asked for

Analytics and Operations

• Monitoring and analyzing usage trends to improve user experience
• Ensuring the security, integrity, and proper functioning of our Services
• Detecting, preventing, and addressing fraud, abuse, or technical issues

Legal Compliance

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our terms of service and other agreements
• Protecting our rights, property, and safety, and that of our users and the public

4. SMS and Telephone Communications

As part of our market research programs, we may contact you via SMS text message or telephone. This section describes our practices regarding these communications.

Initial Research Outreach

For professionals whose contact information is publicly available through open directories (as described in Section 6), we may send a single introductory SMS or place an introductory telephone call to invite participation in our market research programs. This initial outreach identifies Hexa Agents Inc. as the sender, briefly describes the research purpose, and provides clear instructions to opt out of any further contact.

Ongoing Consent and Opt-In

We do not send further SMS messages or make additional calls beyond the initial outreach unless you provide affirmative consent to participate. Ongoing consent may be obtained through:

• Replying to our initial message with an explicit affirmative response agreeing to participate (e.g., “Yes, I'd like to participate”)
• A web-based opt-in form on our Site where you provide your phone number and agree to receive messages
• Verbal consent provided during a research interaction or phone call
• Written consent via email or other documented communication

Once you have opted in, you agree to receive SMS messages and/or telephone calls from Hexa Agents Inc. related to market research surveys and industry studies. Message frequency may vary depending on the research program, but will not exceed 5 messages per month. This message frequency cap applies only after you have affirmatively opted in to continued communication. Initial research outreach is limited to a single introductory message. Consent to receive messages is not a condition of any purchase or service.

At the point of opt-in, we provide the following disclosures: the program name (Hexa Market Research), expected message frequency, that message and data rates may apply, instructions to reply STOP to opt out, instructions to reply HELP for assistance, and a link to this Privacy Policy.

Message and Data Rates

Message and data rates may apply to any SMS messages sent or received. Please contact your wireless carrier for details regarding your messaging plan.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will confirm your removal and cease sending further messages. Any reply indicating that you do not wish to receive further messages — such as “no thanks,” “not interested,” or “remove me” — will also be treated as an opt-out request and honored promptly. You may also opt out by contacting us directly at admin@hexaagents.com.

For assistance, reply HELP to any message, or contact us at the email address above.

5. How We Share Your Information

We do not sell your personal information. We do not share your personal information with lead generators, data brokers, or any third party for their independent marketing purposes. We may disclose your personal information only in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including hosting and infrastructure providers, analytics services, communication platforms (such as SMS delivery services), and customer support tools. These providers are contractually obligated to use your information only for the purposes of providing services to us and are bound by confidentiality obligations.

Legal Requirements

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. For example, we may publish aggregated research findings about manufacturing industry trends without revealing any individual respondent's identity.

6. Data Sources and Public Directories

As part of our market research into the manufacturing and distribution industry, we may collect professional contact information from publicly available open directories and sources. These include, but are not limited to:

• Public business registries and open corporate directories
• Professional networking sites where individuals have made their profiles publicly accessible
• Industry and trade association membership directories
• Published conference speaker lists and event attendee directories
• Publicly available company websites listing team members and their contact details

The information we collect from these sources is limited to professional contact details relevant to our research, such as business name, job title, professional email address, and work telephone number. We do not collect sensitive personal information from public directories. Our collection and use of publicly available professional information is based on our business interest in conducting industry research, and we take care to ensure that our use of such data is proportionate to our research objectives.

If you believe your information has been collected from a public directory and you would like it removed from our records, please contact us at admin@hexaagents.com, and we will promptly process your request.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For market research data, we retain personal information for the duration of the research program and a reasonable period afterward to allow for follow-up analysis. Once a research study is complete, personal identifiers are either deleted or anonymized so that you can no longer be identified from the data.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring
• Secure cloud infrastructure with industry-standard protections

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and continually improving our security practices.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out of Communications: Unsubscribe from email communications by clicking the unsubscribe link in any email, or opt out of SMS messages by replying STOP
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information as defined under the CCPA/CPRA. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.

To exercise any of these rights, please contact us at admin@hexaagents.com. We will respond to your request within the timeframe required by applicable law.

10. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixel tags, and similar technologies to collect information about your browsing activity on our Site. These technologies help us analyze Site traffic, personalize content, and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics, PostHog)
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. Most browsers accept cookies by default, but you can usually modify your settings to decline cookies if you prefer.

Do Not Track

Some browsers include a “Do Not Track” (DNT) setting that signals to websites that you do not wish to be tracked. Because there is currently no accepted standard for how to respond to DNT signals, our Site does not currently respond to DNT browser signals.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from an individual under 18, we will take steps to delete such information promptly. If you believe that we may have collected information from an individual under 18, please contact us at admin@hexaagents.com.

12. International Data Transfers

Your personal information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services or providing your information to us, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

13. Third-Party Links

Our Site and Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply endorsement of the linked site or service by Hexa.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where required by law, provide you with additional notice (such as via email or a prominent notice on our Site). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: